Frequently Asked Questions
FAQ
1. What is your return policy?
We offer a 30-day money-back guarantee! If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund—no questions asked.
2. How long does shipping take?
We process and ship orders within 5-11 business days. You will receive a tracking number as soon as your order is on its way!
3. Do you offer free shipping?
Yes! We provide free shipping on all orders over $79.99 USD. For orders below this amount, standard shipping rates apply.
4. What sizes do you offer?
Our shoes are available in a range of sizes to ensure a perfect fit for both men and women. We recommend ordering your usual size, but if you're between sizes, go for the larger one for extra comfort.
5. Are your shoes true to size?
Yes! Our shoes are designed to fit true to size. If you have wide feet, we recommend sizing up for a more comfortable fit.
6. Are the shoes suitable for both land and water?
Absolutely! Reefix Pro™ is designed to be fully functional on both wet and dry surfaces, making them perfect for the beach, ocean, rocky trails, and even casual wear.
7. How do I clean my shoes?
Simply rinse them with water and let them air dry. Thanks to the quick-drying fabric, they’ll be ready to wear in no time!
8. What makes Reefix Pro™ different from other water shoes?
Our shoes combine breathability, flexibility, and non-slip technology, offering a lightweight feel, quick-drying design, and ultimate grip—making them the only water shoes you’ll ever need!
9. Do you offer international shipping?
Yes! We ship worldwide. Shipping times may vary depending on your location, but we strive to deliver as quickly as possible.
10. How can I contact customer support?
You can reach us through our contact page or email, and our support team will get back to you as soon as possible. We’re here to help!